Privacy Policy

Last Updated: 17 November 2025

The Homes Doctor (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

The Homes Doctor
Website: www.thehomesdoctor.com
Email: support@thehomesdoctor.com

We act as the Data Controller for the personal data you provide.

2. Information We Collect

Information you provide directly

Name
Email address
Phone number
Home address or service address
Details about your property
Messages or enquiry details sent via our contact forms

Automatically collected data

IP address
Browser type and version
Device information
Pages visited
Date, time, and duration of visits
Cookies (see Section 8)

Payment information

If you purchase services from us, payments may be processed through secure third-party providers.
We do not store or process your payment card details.

3. How We Use Your Information

We use your information to:

Provide our home maintenance, outdoor care, and improvement services
Respond to enquiries and customer support requests
Send service updates, confirmations, and follow-up messages
Manage bookings and deliver services to your address
Improve our website and user experience
Send optional marketing messages (only if you have opted in)
Comply with legal and regulatory requirements

We will never sell your personal data.

4. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

Contract: to deliver the services you request
Consent: for marketing communications
Legitimate Interest: to grow and improve our service
Legal Obligation: for tax, regulatory, or compliance requirements

5. How Long We Keep Your Data

We keep your information only for as long as necessary to:

Deliver our services
Maintain business records
Comply with legal obligations

You may request deletion of your data at any time (see Section 9).

6. Sharing Your Data

We only share your information with:

Trusted trade professionals or contractors working on your job
Payment processors
IT, hosting, and analytics providers
Legal authorities when required by law

All partners are required to keep your information secure and confidential.

7. Security

We take data protection seriously and use:

Secure servers and encrypted connections (HTTPS)
Restricted access to personal information
Regular website and system monitoring

However, no online system can be guaranteed 100% secure.

8. Cookies & Tracking

Our website uses cookies to:

Ensure the website works smoothly
Improve speed and performance
Analyse user behaviour and website traffic
Support personalised content and functionality

You can adjust your cookie settings in your browser at any time.

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Request a copy of your data (data portability)

To exercise these rights, email us at: support@thehomesdoctor.com

We aim to respond within 48 hours.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.

11. Updates to This Privacy Policy

We may update this policy periodically.
The “Last Updated” date at the top reflects the latest version.

12. Contact Us

For questions, concerns, or data protection requests, please contact:

Email: support@thehomesdoctor.com
Subject: Data Protection Request